Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Information We Collect
We collect information you provide directly to us, including your name, email address, mobile phone number, and other information you choose to provide.
SMS and Mobile Information
We collect and process your mobile phone number, consent status, message metadata (timestamps, delivery status), and support interactions for the purpose of sending one-time temporary passwords (OTP) for account login verification and password reset requests. We do not include PHI in SMS messages.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send one-time temporary passwords for account verification
- Send password reset codes when requested
- Respond to your comments and questions
- Provide customer support
Information Sharing and Disclosure
We do NOT share your mobile information (phone numbers, consent/opt-in data) with third parties or affiliates for marketing or promotional purposes.
We may share your information only in the following limited circumstances:
- Service Providers: We use Twilio as a service provider to deliver SMS messages. Twilio is contractually obligated to protect your information and may only use it to provide SMS delivery services.
- Legal Requirements: We may disclose information if required by law or in response to valid legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Retention
We retain minimal SMS metadata for security, compliance, and audit purposes in accordance with applicable regulations. We do not retain the content of SMS messages beyond what is necessary for service delivery.
Your Choices and Rights
You have the right to:
- Opt out of SMS communications by replying STOP to any message
- Request help by replying HELP to any message
- Resubscribe by replying START to any message
- Contact us to update or delete your information
- Request a copy of the information we have about you
Opt-Out and Help
You may reply STOP to cancel SMS communications at any time, or HELP for help. To resubscribe, reply START. You may also contact support@medchkr.com to manage your SMS preferences.
Security
We implement appropriate technical and organizational measures to protect your information. We use encryption in transit and at rest for systems handling your data. For sensitive information, please access your account via our secure portal; we do not send PHI via SMS.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this privacy policy or our practices, please contact us at support@medchkr.com.
Last Updated: December 2024